Shipping

*All orders must be reviewed by a medical provider prior to processing and shipping. This may cause delays to the standard anticipated shipping delivery timeframe.

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In addition, if phone numbers, emails, or addresses are entered incorrectly, this could cause a further delay. Thank you for your understanding, quality service and patient care are our utmost priorities.

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We cannot guarantee packages will arrive within the given timeframe. If your package has not arrived when expected, we recommend you contact the FedEx, UPS or USPS as we do not have control of the package once it has been securely given to them for shipment. Please refer to your tracking number.

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Please expect longer shipping times during promotions and during the month of December, when the volume of packages by the shipping companies is significantly higher and may affect delivery time. We also recommend having items delivered to an indoor location or one where mail will be collected promptly, as extreme cold can damage products.

Returns

Unfortunately, we do not accept returns on prescription medications or products, and under federal law, these medications cannot be returned for any reason. If you have any issues or concerns with the quality of the specific prescription medication you purchased, please contact us info@starwalthealth.com 

Subscription Policy

Subscriptions to include hormone therapy, enclomiphene, semaglutide, or tirzepatide can be cancelled at any time. The subscription cannot be refunded, all sales are final. 

Terms & Conditions

Please note that all medications are compounded specifically for each patient once ordered. Subsequently, all treatments, lab tests, and services sales are non-refundable 24 hours after purchase.