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Terms and Conditions of Use

Address: 680 North Lake Shore Drive, Suite 110-2197, Chicago, IL 60611

Email: info@starwalthealth.com | Phone: (312) 725-2156 | Website: www.starwalthealth.com

1. Information About HRT (Hormone Replacement Therapy) and Peptide Therapies Is Not Medical Advice

The information provided on our Site regarding hormone replacement therapy and peptide therapies — including text, audio, video, photographs, illustrations, graphics, and other visuals — is for general knowledge and informational purposes only and does not constitute medical advice.

The provision of hormone replacement therapy services is subject to the following conditions:

  • Medical Evaluation: You must undergo a thorough evaluation, including medical history review, lab testing, and telemedicine visit(s) to determine eligibility.

  • Individualized Treatment Plan: A provider will create a personalized plan based on your medical needs and goals.

  • Risks and Benefits: You will be informed of all risks and benefits before beginning treatment.

  • Monitoring: Ongoing monitoring and follow-up are required for safety and efficacy.

  • Informed Consent: Written informed consent is required before beginning treatment.

2. Consent to Treatment

​By scheduling and receiving care through Starwalt Health & Wellness, you consent to evaluation and treatment by licensed healthcare providers using telemedicine technologies. You understand the risks, benefits, and limitations of telehealth and acknowledge your right to withdraw consent at any time.

3. Electronic Communications

By using our services, you consent to receive communications electronically. This includes messages, emails, texts, or other secure methods of communication. You agree that electronic signatures, notices, and communications satisfy any legal requirements for written communication.

4. Web and Mobile Privacy Policy

Starwalt Health & Wellness is committed to protecting your privacy. Our Web and Mobile Privacy Policy explains how your personal and health information is collected, used, and protected. Our HIPAA Notice of Privacy Practices describes how we use and disclose your Protected Health Information (PHI).

5. Information We Collect and How We Use It

We collect several types of information from patients, including:

  • Personal Information: Name, address, email, phone number, date of birth, and identifying information used for account creation and communication.

  • Health Information: Medical history, symptoms, diagnoses, treatments, and related data used to ensure safe and effective therapy.

  • Payment Information: Credit card and billing data used for secure transactions.

  • Technical Information: IP address, browser type, and device information to improve performance and security.

  • Correspondence: Communications sent through email, text, or portal messaging.

  • Analytics: Data from third-party tools (e.g., Google Analytics) to enhance user experience.

6. How We Use This Information

  • Provide and personalize therapy and care services.

  • Communicate with you about your treatment and appointments.

  • Monitor progress and adjust therapy plans.

  • Process secure payments.

  • Improve our Site, services, and operations.

  • Conduct research and marketing (with your consent where applicable).

7. To Whom We Disclose Your Health Information

  • Healthcare Providers involved in your treatment.

  • Pharmacies fulfilling prescriptions.

  • Service Providers assisting with billing, analytics, or logistics.

  • Legal Compliance where required by law.

  • With your consent, for coordination of care or referral.

8. Rights Under HIPAA

You have rights regarding your Protected Health Information, including access, amendment, restriction requests, accounting of disclosures, and confidential communications. Refer to our HIPAA Notice of Privacy Practices for details.

9. Security Measures

We use administrative, technical, and physical safeguards — including encryption and secure data storage — to protect your information from unauthorized access or disclosure.

10. Site Access and Security

By creating an account, you agree to maintain the confidentiality of your login credentials and assume responsibility for all activity under your account.

11. License & Access

All rights not expressly granted are reserved by Starwalt Health & Wellness. No part of our Site or materials may be reproduced or distributed without written permission.

12. Accuracy and Integrity of Information

While we strive to ensure accuracy, Starwalt Health & Wellness makes no guarantees as to the completeness or correctness of information presented on the Site.

13. Links to Other Sites

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

14. User Information

You agree not to upload or transmit any false, defamatory, unlawful, or harmful content through our Site. You represent that you have the legal right to share all submitted information.

15. How to Correct or Update Information

You can correct or update your personal information through your online patient portal or by contacting us directly at info@starwalthealth.com.

16. Ownership of Site and Related Materials

All website materials and downloadable content are the property of Starwalt Health & Wellness or its licensors and are protected by copyright law.

17. Claims of Copyright Infringement

If you believe your copyrighted work has been infringed, contact us at:
Starwalt Health & Wellness
680 North Lake Shore Drive, Suite 110-2197
Chicago, IL 60611
Email: info@starwalthealth.com
Phone: (312) 725-2156

18. Disclaimer of Warranties

​Our services are provided 'as is' without warranties of any kind, express or implied.

19. Dispute Resolution

Any disputes shall be resolved through binding arbitration in Cook County, Illinois.

20. Force Majeure

​We are not liable for delays caused by events beyond our control.

21. Indemnity

You agree to indemnify and hold harmless Starwalt Health & Wellness, its affiliates, and providers against claims arising from misuse of services.

22. Changes to This Notice

We may update these Terms periodically. Continued use of our services constitutes acceptance.

23. Complaints

For concerns, contact info@starwalthealth.com or call (312) 725-2156.

24. Medication Sales, Labs, and Shipping Policies

​All medications are compounded specifically for each patient and are non-refundable. Lab services are coordinated through national laboratories. Subsequently, all treatments, lab tests, and services sales are non-refundable 24 hours after purchase. Verify all shipments within 48 hours of receipt. 

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